Refund policy

EXCHANGES AND RETURNS

You have up to 14 days from receipt  of your order to exchange an item for a different size or request a refund. Shipping cost for exchanges and returns are at the expense of the customer and original Shipping costs are non refundable.

International Orders can not be returned or exchanged

Final sale Items  can not be returned or exchanged.

Customized and Made to Order Items are not eligible for Returns or Exchanges.

All items that you like to Return or Exchange must be unworn , unwashed , in perfect condition and  with the label still attached in its original position . 

Uliherzner.com reserves the right to refuse exchanges or returns sent or conveyed past the return deadline, as well as items that are not in the same condition in which they were received. If your return does not comply with our return policy and you return it anyway , we will send the item back to you .

-Once we receive your package, we will examine the condition of the item(s) before processing your exchange or reimburse the returned item(s).

REFUNDS

Refunds will be processed to your original payment method in the order in which they are received (typically within 2- 5 business days from reception of your parcel). Please note that your financial institution may take longer to reflect refunds to your account.

SENDING YOUR  RETURN PARCEL

1 If you like to return or exchange an item , please email us with your order number  and the reason for your return or exchange prior to sending your parcel .

2. To prepare your parcel, please securely pack your item(s), ensure that the label is still attached in its original position  , please use original packaging if possible, and enclose your order number .

3. Attach the return shipping label onto your parcel with the return address below.

Please contact us at Uli@uliherzner.com before you return your Item .

4. When shipping your parcel, we recommend you track and insure your package. Uliherzner.com will not be held responsible for any items that fail to reach us. We will not accept C.OD. deliveries and will not pay the delivery or return charges.